Shipping policy

Shipping Policy

Shipping & Freight Policy

Due to the size, weight, and custom nature of our fabricated products, all shipments are subject to the following terms and conditions.

By placing an order with us, the customer agrees to this Shipping & Freight Policy in full.

1. Shipping Methods

Orders may ship via:

  • LTL freight carriers
  • Flatbed freight
  • Dedicated freight services
  • Parcel carriers (UPS, FedEx, USPS)
  • Local delivery services

Shipping method is determined solely by our company unless otherwise agreed in writing.

2. Estimated Lead Times

All shipping and delivery dates are estimates only and are not guaranteed.

Production delays, material shortages, weather, carrier scheduling, port congestion, labor shortages, mechanical failures, and other events outside our control may affect shipment timing.

We are not liable for:

  • Delayed deliveries
  • Missed appointments
  • Project downtime
  • Labor costs
  • Rental costs
  • Consequential damages caused by shipping delays

3. Freight Damage Responsibility

Once an order leaves our facility and is accepted by the carrier, risk of loss transfers to the customer.

Customers are responsible for inspecting all shipments immediately upon delivery.

IMPORTANT:

Before signing the delivery receipt/BOL, the customer must:

  • Inspect all packaging and products thoroughly
  • Note any visible damage, shortages, or pallet issues on the carrier paperwork
  • Take clear photographs before unloading if damage is visible

Failure to note damage on the delivery receipt may void any freight claim.

4. Concealed Damage

If concealed damage is discovered after delivery:

  • Customer must notify us within 24 hours of delivery
  • All original packaging must be retained
  • Photos of damage and packaging must be provided

Claims reported after 24 hours may be denied by the freight carrier and are not guaranteed to be covered by us.

5. Freight Claims

Freight claims are ultimately the responsibility of the customer unless otherwise agreed in writing.

We may assist with filing claims as a courtesy, but:

  • We do not guarantee claim approval
  • We are not responsible for carrier denials
  • We are not liable for transit-related damages caused by third-party carriers

Replacement parts or remanufacturing due to shipping damage may require additional charges if the claim is denied.

6. Customer Responsibility for Delivery Conditions

Customer is responsible for ensuring:

  • Delivery address is accurate and accessible
  • Site can safely accommodate delivery trucks
  • Adequate unloading equipment is available
  • Qualified personnel are present during delivery

This includes, where applicable:

  • Forklifts
  • Cranes
  • Loading docks
  • Rigging equipment

Missed deliveries, redelivery fees, detention charges, storage fees, liftgate fees, limited-access fees, or rerouting charges caused by customer conditions are the customer’s responsibility.

7. Heavy Freight & Fabricated Products

Many of our products are:

  • Oversized
  • Heavy
  • Custom fabricated
  • Hand-finished
  • Welded assemblies

Minor cosmetic imperfections resulting from freight handling, including:

  • Scratches
  • Scuffs
  • Paint rubs
  • Surface oxidation
  • Packaging marks

do not constitute functional defects and may not qualify for replacement or refund.

8. Custom & Made-to-Order Items

Custom fabricated items are non-cancelable and non-returnable once production has begun.

Because products are built specifically to customer specifications:

  • All sales on custom items are final
  • Shipping charges are non-refundable
  • Refused shipments are subject to restocking, freight, and return charges

9. Refused Shipments

If a shipment is refused for reasons unrelated to verified freight damage:

  • Customer is responsible for all shipping costs
  • Return freight charges
  • Storage fees
  • Repackaging costs
  • Restocking fees

Custom orders may not be eligible for refund.

10. Force Majeure

We are not responsible for delays, losses, or failure to perform caused by events beyond our reasonable control, including but not limited to:

  • Weather events
  • Natural disasters
  • Freight carrier disruptions
  • Supply chain interruptions
  • Labor strikes
  • Government actions
  • Material shortages
  • Acts of God

11. Limitation of Liability

Our liability for any shipping-related issue shall not exceed the purchase price of the affected product.

Under no circumstances shall we be liable for:

  • Indirect damages
  • Consequential damages
  • Lost profits
  • Project delays
  • Labor costs
  • Installation costs
  • Downtime
  • Third-party expenses

12. Shipping Insurance

Additional shipping insurance may be available upon request prior to shipment.

If the customer declines additional insurance, shipments travel at the carrier’s standard liability limits.

13. Order Accuracy

Customer is responsible for verifying:

  • Dimensions
  • Specifications
  • Quantities
  • Delivery address
  • Access conditions

before shipment.

Costs associated with customer errors are the customer’s responsibility.

14. Acceptance of Terms

By submitting payment and placing an order, customer acknowledges and accepts all terms contained in this Shipping & Freight Policy.